We post items within the handling time stated in our listing, using recorded delivery service so that you – the buyer, can track your consignment. Our standard handling time is 1-2 days after buyer has bought an item. Once the item has been bought, we:
- Review the cost and speed of postage before offering a delivery service
- Specify clearly when the item will be sent
- Post items within the handling time specified in the listing
- Only include postage charges that are actually incurred by us – the seller, and are related to the cost of posting and handling the items being delivered
- Actual cost paid to the delivery service
- Handling costs, including the cost of packaging materials and insurance
- The actual cost of delivery confirmation or extra services, such as certificate of mailing, certified mail, collect delivery, delivery confirmation, registered mail, restricted delivery, return receipt, signature confirmation, special handling, or similar services
- Follow any category restrictions for maximum postage costs
- Upload accurate tracking details. The tracking number uploaded must match the delivery location provided in the listing
- Mark the item “dispatched” once it has been sent
- Do not delay postage once notification is received that a payout has been initiated
Additional information
Please note that orders with a total order cost (total of items, postage, and tax) of £500 or more require signature confirmation in order to be protected if the buyer reports they didn’t receive the item. Our contact email address and phone line is available to ensure a seamless service for such orders.